How do I choose the right remote?
Most remotes are identified by their appearance, normally if the remote looks exactly the same it will work. One thing to double check is that the colour of the buttons matches as well as the rest of the remote, button colours are used with lots of manufacturers (see Hormann remote page) to identify the frequency of the remote. We have put helpful notes on the description of our remotes to help you make sure you have the right remote. We know the common mistakes so please check to see if there are any notes. If you are unsure please contact us, we are always happy to help.
What if I can’t find my remote on the website using the search facility?
If you can’t find your remote please send us a picture of your remote to firstname.lastname@example.org or give us a call on 01302 700771. We have new stock coming in all the time or we may have an alternative remote that will work fine with your system.
Can I program the remote myself and how?
All of the remote that we sell can be programmed quickly and easily by anyone, this is always easier if you still have a working remote but still possible even without. We provide simplified step by step instructions with all of our remotes and we provide videos online to make it even easier. If you prefer we have a technical team that will help you over the phone. Remotes are normally programmed by either setting a row of switches inside the remote or standing next to the gate or door system and pressing a sequence of buttons. Please have a look at your remote on our website, there will be either a video or written instructions next to the remote.
What do I do if my remotes are no longer available?
If your remotes are no longer made we may have an alternative remote that will work with your system. If this is the case then the alternative remote will be shown on our website as a suitable replacement. If there is no replacement then you will need to fit our receiver kit to your system. This will not affect any existing remotes that you have that are still working. The receiver is a small box that is pre wired with its remotes already programmed. You just connect the receiver to your system using 4 wires. Our technical team are always on hand to help work out which wires go where.
Do remotes come complete with batteries?
Yes all remotes do come with batteries, we do offer spares should you need them.
How can I pay?
We accept payments by Credit/Debit Card, PayPal, BACS, or Cheque. You can place your order online or over the phone with one of our sales team.
What happens if I need to return my remotes?
We offer a 30 day no quibble money back guarantee to give you piece of mind. All that we ask is that you keep the remote in perfect condition and keep all of the packaging it comes in. If you need to return anything please give us a call so that we can give you a returns number.